FAQs
How long does it take for an order to arrive?
All orders received are typically processed within 4 days with an estimated delivery time of between 5-20 days (depending on location). Despite being our fastest shipping time, we understand that this can still be a pretty long wait which is why we encourage all of our customers to please be patient.
What is the return policy and how do I make a return?
We encourage all of our customers to contact us if there's any return issues that they'd like to resolve with an order number available to make the process easier. Our return policy terms last 30 days after a purchase has been made. All returns made after this period can't be processed. Products must be in the same condition that they were purchased in. As a reminder, all customers are responsible for the shipping cost of an item that is being sent to our returned. To return a product, simply repackage and have it delivered to our return address. For more information, please scroll down to our return policy.
What payment methods do you accept?
The payment methods that we currently accept includes American Express, Visa, Mastercard, PayPal, Apple Pay, Discover, Google Pay, Diners Club, JCB and of course Shopify Payments.
What are your shipping rates?
Our standard shipping rate is $5 for Local purchases, $20 for International purchases and $20 for Africans.
Can I make changes on my orders?
We can't make any changes to an order after it's been made since all orders made are processed quickly after they have been made to ensure that they reach their target destination as quickly as possible. We can however make changes on the address if there is an issue.
Other issues?
If you have any other questions or issues that haven't been previously addressed here, you can reach us by our email at info@thepoacheronline.shopand we'll address your concerns as quickly as possible.